Convai

You can explore our available plans and their benefits at convai.com/pricing. We are developing a more seamless payment system to simplify upgrades, which will be available soon. In the meantime, please contact us at support@convai.com for any inquiries, and we will be happy to assist you.

To upgrade your plan, go to the Billing page and click on Manage Accounts. This will open a separate portal where you can select and upgrade to your desired subscription tier. Note: The upgrade does not require immediate payment; the new pricing will reflect in your next billing cycle.

To update your card details, visit the Billing page and click on Manage Accounts. This will open a portal where you can modify your existing payment information. Note: Some updates may trigger additional verification based on your bank’s or country’s security policies.

Invoice links expire after 30 days. We are working on a long-term solution, but you can currently access past invoices by navigating to My Profile > Billings > Manage Accounts to open your customer portal.

An interaction is counted every time a user sends input and the AI character responds, whether in text or voice. This response is based on elements like Narrative Design, Actions, Backstory, and Personality. Each generated response counts as one interaction. Example: A user says "Hello" and receives a response; that is one interaction. If the user follows up with "How are you?" and receives another response, that is a second interaction.

Character Concurrency refers to the maximum number of users who can interact with an NPC simultaneously. For example, if 5 people are using separate instances of the application, your account needs a concurrency limit of at least 5 to allow simultaneous interaction. This limit applies to the API key being deployed rather than individual NPCs, representing a limit on actively connected sessions.

This is the limit on the number of interactions you can perform using Flagship LLMs (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro). For example, if your plan has a 3000-interaction monthly quota but a 1500 Flagship LLM cap, you must switch to a non-Flagship LLM after 1500 interactions.

This refers to the number of interactions you can perform using high-quality third-party voices, such as ElevenLabs. Once this monthly limit is reached, HQ voices will no longer be accessible. Note: If you have connected your own custom ElevenLabs API key, these limits do not apply, and your ElevenLabs plan limits will be in effect instead.

This refers to the number of unique users who can interact with your AI character each month. For example, if your plan has a cap of 200 Monthly Active End Users, the 201st unique user will not be able to access the character. If your application targets a larger audience, please contact our sales team to discuss a tailored plan.

To upgrade your plan, go to the Billing page and click on Manage Accounts. This will open a separate portal where you can select and upgrade to your desired subscription tier. Note: The upgrade does not require immediate payment. The new pricing will reflect in your next billing cycle.

To update your card details, visit the Billing page and click on Manage Accounts. This will open a portal where you can modify your existing payment information. Note: Some updates may trigger additional verification based on your bank’s or country’s security policies.

An interaction is counted every time a user sends input and the AI character responds, whether in text or voice. This response is based on elements like Narrative Design, Actions, Backstory, and Personality. Each generated response counts as one interaction. Example: A user says "Hello" and receives a response. That’s one interaction. If the user follows up with "How are you?" and receives another response, that’s a second interaction.

Character Concurrency refers to the maximum number of users who can interact with the NPC simultaneously. Example: If 5 people are using separate instances of the application, they can only all interact with the NPC at the same time if your account concurrency limit is at least 5. The limit applies to the API key being deployed, representing a limit on actively connected sessions.

This is the limit on the number of interactions you can perform using Flagship LLMs (e.g., GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro). Example: In the Indie Dev plan, you have a total monthly quota of 3000 Interactions. However, the Flagship LLM Interaction Cap is 1500. If you use GPT-4o, after 1500 interactions, your Flagship LLM quota will be exhausted, and you will need to switch to a non-Flagship LLM for the remaining interactions.

This refers to the number of interactions you can perform using high-quality third-party voices, such as ElevenLabs. Example: In the Indie Dev plan, you have a monthly limit of 500 HQ Third Party Voice Interactions. After reaching the limit, HQ voices will no longer be accessible. Note: If you have connected your own custom ElevenLabs API key, these limits will not apply.

This refers to the number of unique users who can interact with your AI character each month. Example: In the Scale plan, you have a cap of 200 Monthly Active End Users. If 200 unique users interact with your AI character in one month, the 201st user will not be able to access it. If your application targets a larger audience, you can contact our sales team to discuss a plan tailored to your needs.