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Feedback Navigator is an AI-powered platform designed to help businesses quickly extract valuable insights from user feedback data. It allows business owners, property managers, product teams, and consultants to organize user feedback into insightful dashboards within minutes using AI and built-in data sources. The platform supports pulling in customer feedback from platforms like Trustpilot, Booking.com, and Yelp, as well as uploading CSV files or using an API. It offers features like custom categories, sentiment analysis, request detection, custom workflows via webhooks, and CSV export.
Users can connect data sources such as Trustpilot, Booking.com, and Yelp, or upload CSV files. The AI then processes the feedback, enabling users to define custom categories, perform sentiment analysis, identify specific requests, and configure custom workflows.
One credit is consumed for each piece of user feedback analyzed.
The platform supports sources such as Trustpilot, Booking.com, and Yelp, in addition to CSV file uploads and API integration.
Custom categories allow users to define specific topics to be identified within the provided feedback.
Sentiment analysis utilizes large language models to determine the sentiment of the overall feedback as well as individual detected categories.
Request detection provides an overview of common customer requests, helping businesses identify and act on them.
Custom workflows utilize webhooks to trigger specific actions automatically whenever a new review is analyzed.
Free plan available.
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