Middleware

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Introduction: Middleware is a full-stack cloud observability platform designed to enhance operational efficiency by monitoring infrastructure, logs, and application performance. It features AI-powered issue detection, real-time data access, and robust security measures.
Monthly Visitors: 53.6K

Middleware Product Information

What is Middleware?

Middleware is a full-stack cloud observability platform that boosts operational efficiency by monitoring infrastructure, logs, APM, and more. It offers AI-driven issue detection, real-time data access, and strong security.

How to use Middleware?

Middleware provides a unified platform for monitoring your entire tech stack. First, install a lightweight agent to begin collecting metrics, logs, traces, and events. Then, use the query builder to analyze your data and connect the dots from causation to correlation.

Middleware's Core Features

  • Full-stack cloud observability
  • AI-driven issue detection
  • Real-time data access
  • Data Ingestion Control
  • Unified View of Telemetry Data

Middleware Use Cases

#1 Boost engineer productivity, application performance, and uptime using a unified observability platform.
#2 Reduce mean time to resolution (MTTR) with continuous monitoring and real-time insights into telemetry data.
#3 Improve developer productivity through real-time monitoring and automated workflows.

FAQ from Middleware

Is Middleware free to use? +

Yes, our free tier includes monthly limits for logs, metrics, and traces, serving as an ideal starting point for teams of any size.

Are there different pricing tiers? +

Middleware offers three tiers: Free, Pay-as-you-go, and Custom. The Free tier provides limited monthly usage. Pay-as-you-go uses a flat rate based on data volume, making it ideal for getting started. Custom contracts are available for long-term commitments, specific retention rates, and discounts.

How is the data usage calculated? +

We measure data daily, categorized by type and source. For example, 10GB per day over a 30-day month equals 300GB. Note that billing is based on the data stored within Middleware, not everything sent to the platform; you are not charged for data dropped via Middleware's data pipeline.

Do you have discounts for startups and nonprofits? +

Yes, we do. Please contact us to learn more about available discount options.

Is Middleware just a wrapper for Otel? +

We use OpenTelemetry (Otel) as a framework for our agents to avoid creating another black-box collector. However, we have built proprietary components to handle streaming, compression, storage, and querying, alongside a custom UI. We also support various other data collectors and sources, such as Prometheus and databases, without restricting data types.

What are your data retention options? +

Our free tier offers 14 days of retention, the pay-as-you-go tier offers 30 days, and custom contracts provide flexible retention rates. Contact us for more details.

What about data security? +

Middleware is committed to protecting customer data and continuously improving our information security management. We maintain confidentiality, privacy, integrity, and availability in accordance with SOC2 Trust Service Principles. Our security commitments are documented in our service agreements and on our website. You can read more about our security policies here.

Can I cancel my account? +

Yes, you can cancel your pay-as-you-go account at any time. We retain your data for 30 days following the cancellation date to allow you time to download it.

Middleware Pricing

Free

$0

Free plan available.

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