Middleware

Yes, our free tier includes monthly limits for logs, metrics, and traces, serving as an ideal starting point for teams of any size.

Middleware offers three tiers: Free, Pay-as-you-go, and Custom. The Free tier provides limited monthly usage. Pay-as-you-go uses a flat rate based on data volume, making it ideal for getting started. Custom contracts are available for long-term commitments, specific retention rates, and discounts.

We measure data daily, categorized by type and source. For example, 10GB per day over a 30-day month equals 300GB. Note that billing is based on the data stored within Middleware, not everything sent to the platform; you are not charged for data dropped via Middleware's data pipeline.

Yes, we do. Please contact us to learn more about available discount options.

We use OpenTelemetry (Otel) as a framework for our agents to avoid creating another black-box collector. However, we have built proprietary components to handle streaming, compression, storage, and querying, alongside a custom UI. We also support various other data collectors and sources, such as Prometheus and databases, without restricting data types.

Our free tier offers 14 days of retention, the pay-as-you-go tier offers 30 days, and custom contracts provide flexible retention rates. Contact us for more details.

Middleware is committed to protecting customer data and continuously improving our information security management. We maintain confidentiality, privacy, integrity, and availability in accordance with SOC2 Trust Service Principles. Our security commitments are documented in our service agreements and on our website. You can read more about our security policies here.

Yes, you can cancel your pay-as-you-go account at any time. We retain your data for 30 days following the cancellation date to allow you time to download it.