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Introduction: Record is a customer support layer designed for B2B SaaS that uses AI to automate the resolution process. It collects, visualizes, and investigates user sessions and logs to create a single source of truth for team collaboration. Additionally, Record provides a QA AI agent as a service, which fully automates the creation and maintenance of end-to-end tests to prevent failures, with a promise of full coverage within one week.
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Record Product Information

What is Record?

Record is a customer support layer designed for B2B SaaS that uses AI to automate the resolution process. It collects, visualizes, and investigates user sessions and logs to create a single source of truth for team collaboration. Additionally, Record provides a QA AI agent as a service, which fully automates the creation and maintenance of end-to-end tests to prevent failures, with a promise of full coverage within one week.

How to use Record?

Record captures user flows, converts them into comprehensive tests, allows for user feedback and adjustments, and delivers actionable insights regarding test failures.

Record's Core Features

  • Automated end-to-end testing
  • AI-powered resolution process for customer support
  • User session and log visualization
  • Insight generation on user behavior
  • Automated test maintenance

Record Use Cases

#1 Automating end-to-end testing for web applications
#2 Increasing efficiency and productivity in QA workflows
#3 Streamlining troubleshooting through automated maintenance
#4 Improving visibility and understanding of system flows
#5 Reducing debugging time and production incidents

FAQ from Record

What does Record do? +

Record uses AI to automate the resolution process for B2B SaaS by collecting, visualizing, and providing insights into user sessions and logs. It also features a QA AI agent that creates and maintains end-to-end tests.

How quickly can Record provide end-to-end test coverage? +

Record provides end-to-end test coverage within one week.

How does Record simplify troubleshooting? +

Record analyzes the relationship between user interactions, code, and the user interface to ensure ongoing maintenance that prevents tests from breaking.

What are the steps to use Record? +

The process involves capturing user flows, transforming them into tests, providing feedback for adjustments, and receiving actionable insights when failures occur.

Record Pricing

Free

$0

Free plan available.