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Introduction:
My AskAI is an AI-powered customer support platform designed to help businesses automate support by resolving 75% of inquiries automatically. It integrates with popular live chat tools like Zendesk, Intercom, and Freshchat, allowing users to train their AI agent using content from various sources.
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My AskAI Product Information
What is My AskAI?
My AskAI is an AI customer support agent platform that helps businesses automate customer support by resolving 75% of support requests automatically. It integrates with existing live chat tools like Zendesk, Intercom, and Freshchat, and allows users to add content from various sources to train the AI agent.
How to use My AskAI?
Create a free AI agent, connect it to your knowledge base (help docs, website, documents), and integrate it with your existing support tools. The AI agent will then handle customer inquiries automatically.
My AskAI's Core Features
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AI-powered customer support
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Integration with existing live chat platforms
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Automated resolution of support tickets
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Customizable AI agent behavior and tone
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Access to live customer data
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Automatic Zendesk ticket tagging
My AskAI Use Cases
#1
Automating customer support in SaaS and eCommerce businesses
#2
Providing instant answers to customer questions 24/7
#3
Reducing the workload of human support agents
#4
Identifying knowledge gaps in customer support documentation
#5
Automatically tagging Zendesk tickets for better organization and reporting
FAQ from My AskAI
What content types can I add to train my AI agent? +
My AskAI supports adding websites, help docs, documents, PDFs, and presentations.
What other integrations do you support? +
My AskAI supports a wide range of integrations to securely provide your AI agent with your company's content or to give your users access to your AI agent where they need it most. See all our AI integrations.
Can I capture leads or email addresses with my AI agent? +
Yes, you can enable 'Lead capture' to require that users provide their email address before chatting and receiving answers. You can then export the captured emails or connect a webhook, such as Zapier, to sync them into your CRM.
How do I create an AI agent using My AskAI? +
Sign up for a 30-day free trial and create your first AI agent in under 5 minutes. Add your relevant knowledge sources (Help Centers, websites, documents) and start testing with example customer support questions.
What is My AskAI? +
My AskAI allows you to create a custom AI agent for customer support. By adding your company's help documentation or internal content, your customers can receive instant answers to questions 24/7. You can deploy your AI agent via live chat apps like Intercom, on your website, within Slack, or via API.
How secure are My AskAI's AI chatbots? +
All uploaded content is stored in isolated containers. Data is encrypted at rest (AES-256) and in transit. Your data is never used for any purpose, including AI model training, other than servicing API calls or customer support at your request. Learn more.
How secure is my data from my integrations? +
All processed content from your integrations is stored in isolated containers. Data is encrypted at rest (AES-256) and in transit. Your data is never used for any purpose, including AI model training, other than servicing API calls or customer support at your request. Learn more.
How much does My AskAI cost? +
My AskAI offers various paid plans to suit different needs and budgets. You can create your first AI agent with our 30-day free trial (no credit card required) to access all features. After the trial, there are two monthly plans available, starting from $60 per month. See all our paid plans.
How is My AskAI different from ChatGPT? +
While ChatGPT is powerful, it cannot access your company's private content or data, meaning it cannot answer questions specific to how your business or products function. My AskAI provides the power of ChatGPT combined with an AI agent that is trained on your specific internal and external documentation.
Can I add my AI agent created with My AskAI to my website? +
Yes, My AskAI allows you to easily add a custom AI agent to your website. You can embed the chat widget code directly into your pages with a few lines of HTML, enabling visitors to interact with your AI agent and receive instant answers based on your uploaded content.
What is an AI agent? +
An AI agent is an artificial intelligence system capable of understanding natural language conversations and providing helpful responses based on its training. My AskAI is a platform that lets you build a personalized AI agent by uploading your own documents, manuals, and content. The agent learns from this information to answer questions instantly.
How does the human handover work? +
While our AI agents resolve approximately 75% of customer support conversations, questions that cannot be answered confidently are escalated. Customers are given the option to 'Talk to a person,' which seamlessly transfers them to one of your human agents within your existing support tool, such as Intercom or Zendesk.
What are the most popular integrations? +
Popular integrations include website widgets for direct site support, Slack/Teams for internal messaging, Google Drive for syncing stored content, internal documentation systems like Confluence or Notion, customer support helpdesks, and API access for custom workflows.
Why should I integrate my tools with an AI agent? +
Integrating tools with an AI agent offers several benefits: faster answers for employees and customers, centralized knowledge in one location, 24/7 availability, fully searchable content via natural language, and usage analytics to identify common questions and improve support over time.
What are your most popular live chat apps? +
Intercom: Our AI agent can replace Intercom's Fin AI at a lower cost and supports multiple content sources. Zendesk: Our AI agent replaces Zendesk's native AI agents at a lower cost with broader content support. Freshchat: Adds AI-powered support to your Freshchat widget. Hubspot: Adds AI-powered support to your Hubspot chat widget, which does not currently offer native AI features.
How can I use My AskAI's AI agent with my existing live chat tool e.g. Intercom, Zendesk or Freshchat? +
There are two ways to integrate: 1) For Intercom, Zendesk, or Freshchat, install My AskAI from their respective marketplaces. The AI agent will handle conversations within your existing widget before transferring to a human. 2) For other providers, My AskAI can hide your existing widget and act as the first line of defense. If a customer requests to speak to a person, the original live chat widget is revealed to facilitate the connection.
My AskAI Pricing
Related Model Comparison Pages
Use these comparison pages to understand the trade-offs between the models most relevant to My AskAI.
Compare GPT 5.4 and GPT 5.4 Pro across pricing, context window, capabilities, benchmarks, and API access to choose the better fit for long-context workloads versus long-context workloads.
Compare GPT 5.5 and GPT 5.4 across pricing, context window, capabilities, benchmarks, and API access to choose the better fit for long-context workloads versus long-context workloads.
Compare GPT 5.5 and Claude 4.6 Opus across pricing, context window, capabilities, benchmarks, and API access to choose the better fit for long-context workloads versus long-context workloads.
Compare GPT 5.5 and Claude 4.6 Sonnet across pricing, context window, capabilities, benchmarks, and API access to choose the better fit for long-context workloads versus long-context workloads.
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