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Introduction: Akira is an all-in-one platform built to unify guest feedback, manage online reputation, and optimize listings for multi-unit brands. It enables businesses to measure guest experiences, identify operational risks, and improve customer satisfaction through surveys, feedback aggregation, review management, and data-driven insights.

Akira Product Information

What is Akira?

Akira is an all-in-one platform designed to unify guest feedback, manage online reputation, and optimize online listings for multi-unit brands. It helps businesses measure guest experience, identify risks, and improve customer satisfaction through surveys, feedback aggregation, review management, and data-driven decision-making.

How to use Akira?

Use Akira to gather consistent feedback across locations, analyze data for actionable insights, monitor potential issues, and manage online listings. Create surveys, collect feedback from multiple channels, respond to reviews, and leverage data for informed decisions.

Akira's Core Features

  • Guest feedback collection and unification
  • Reputation management
  • Listing management
  • Risk management
  • Analytics and reporting

Akira Use Cases

#1 Quantifying guest experience across multiple locations
#2 Identifying and addressing potential risks to brand reputation
#3 Improving online visibility and customer engagement
#4 Making data-driven decisions to enhance customer experience

FAQ from Akira

Can I pay for my subscription via purchase order? +

While credit card payment is the fastest and easiest way to subscribe, we accept payment via purchase order for all Regional and National plans.

How many locations is Akira best suited for? +

Whether you operate a single location or a nationwide chain, our platform can be tailored to meet your specific needs.

What does the setup process look like? +

After initial discovery meetings to determine your requirements, we will customize and configure the software and onboard your team to ensure a smooth launch.

Do you require a contract? +

No. We do not require yearly contracts for any of our customers. You can cancel at any time.

Do you provide any support? +

Yes. Customer support is available to all users with an active license for any questions related to Akira.

Can Akira collect feedback across all channels? +

Yes. If you find that we are missing an integration, we will add it for you.

What would happen if I decided to cancel my subscription? +

If you cancel your subscription, your access to Akira and support services will end. Before canceling, you can use our export feature to download your guest feedback for your records.

I have a few ideas I would like to submit for consideration, how do I do that? +

We welcome your feedback. You can reach out to us with your ideas, and we will be happy to review them and discuss how they might be incorporated into our roadmap.

My company has specific data we would like to capture, do you offer customization? +

Yes. With our National plan, we offer custom onboarding and configuration tailored to your business needs.

Akira Pricing

Free

$0

Free plan available.