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Introduction: Faye is a Web3 customer success helpdesk designed to automate customer inquiries, troubleshoot transactions, and manage tasks through a centralized admin dashboard. By integrating with Discord and website widgets, its self-learning AI chatbot utilizes smart contract knowledge to provide accurate, on-chain troubleshooting.

Faye Product Information

What is Faye?

Faye is a Web3 customer success helpdesk that automates customer queries, troubleshoots transactions, and manages tasks with an all-in-one admin dashboard. It integrates with Discord bot and website widget for seamless customer interactions, using a self-learning AI chatbot that masters smart contracts for accurate, relevant, and on-chain troubleshooting.

How to use Faye?

Integrate Faye with your Discord bot and website widget. Configure customer query automation and manage real-time messages through the centralized admin dashboard. Once a user connects their wallet, the Faye AI connects to the relevant block explorer, crawls on-chain activity, and troubleshoots invalid transactions.

Faye's Core Features

  • AI-powered chatbot for Web3 customer support
  • On-chain troubleshooting
  • All-in-one admin dashboard
  • Discord and website integration
  • Seamless chatbot-to-human handoff

Faye Use Cases

#1 Automating customer support for Web3 projects
#2 Troubleshooting on-chain transactions
#3 Managing customer queries and tasks in a single portal
#4 Scaling customer success with minimal resources

FAQ from Faye

What percentage of tickets can Faye automate? +

Projects typically automate and resolve between 65% and 80% of incoming tickets before they require assistance from a live agent.

How many users can Faye support at the same time? +

The Faye bot can handle 1,000 to 10,000 concurrent users, ensuring immediate response times and improved customer satisfaction.

How does Faye troubleshoot on-chain transactions? +

After a user connects their wallet, Faye AI interacts with the appropriate block explorer to analyze on-chain activity for failed transactions. It then evaluates the error and suggests a solution based on the project's specific training data.

How does Faye handle complex queries that require human intervention? +

Users can escalate inquiries to a human agent to ensure a smooth experience. Projects can monitor and manage all active sessions directly through the Faye admin portal.

Faye Pricing

Free

$0

Free plan available.

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