Free
$0Free plan available.
Faye is a Web3 customer success helpdesk that automates customer queries, troubleshoots transactions, and manages tasks with an all-in-one admin dashboard. It integrates with Discord bot and website widget for seamless customer interactions, using a self-learning AI chatbot that masters smart contracts for accurate, relevant, and on-chain troubleshooting.
Integrate Faye with your Discord bot and website widget. Configure customer query automation and manage real-time messages through the centralized admin dashboard. Once a user connects their wallet, the Faye AI connects to the relevant block explorer, crawls on-chain activity, and troubleshoots invalid transactions.
Projects typically automate and resolve between 65% and 80% of incoming tickets before they require assistance from a live agent.
The Faye bot can handle 1,000 to 10,000 concurrent users, ensuring immediate response times and improved customer satisfaction.
After a user connects their wallet, Faye AI interacts with the appropriate block explorer to analyze on-chain activity for failed transactions. It then evaluates the error and suggests a solution based on the project's specific training data.
Users can escalate inquiries to a human agent to ensure a smooth experience. Projects can monitor and manage all active sessions directly through the Faye admin portal.
Free plan available.
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