NovaTalks

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Introduction: NovaTalks is a multichannel customer care platform that enables businesses to connect with customers via messaging apps. It features a unified shared inbox and AI-powered chatbots designed to automate conversations, enhance support team efficiency, and drive sales. The platform integrates with channels including Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and web chat. Key capabilities include personalized chatbots, data storage and reporting, Big Data text analytics, integrated IVR, quality assessment, and client portfolio management.
Monthly Visitors: 5.2K

NovaTalks Product Information

What is NovaTalks?

NovaTalks is a multichannel customer care platform that allows companies to connect with customers through messengers. It offers a single shared inbox with AI chatbots to automate conversations, improve support team efficiency, and boost sales. The platform supports various channels like Viber, Instagram, WhatsApp, Facebook Messenger, Telegram, Apple Messages for Business, Twitter, Line, and Web online-chat. It provides features like personalized chatbots, data storage and reporting, Big Data Text Analytics, integrated IVR, quality assessment, and client portfolio management.

How to use NovaTalks?

Companies can sign up for a 7-day free trial to evaluate the platform. Users can connect their social channels, configure personalized chatbots, and manage customer inquiries from multiple sources within a single dashboard. A demo version is also available to explore all platform functions and tools.

NovaTalks's Core Features

  • Omnichannel platform
  • AI chatbots for automation
  • Single shared inbox
  • Big Data Text Analytics
  • Quality Reviews
  • Data Reporting
  • Client portfolio management

NovaTalks Use Cases

#1 Automating the processing of customer inquiries
#2 Improving the efficiency of support teams
#3 Boosting sales through messenger-based communication
#4 Providing 24/7 customer support
#5 Delivering a personalized customer experience

FAQ from NovaTalks

Is there a trial period to test the platform? +

Yes. To test the NovaTalks platform during a trial period, please complete the form or message one of our agents via the chat. You will receive 7 days of free access to test all functions and configure your required messaging channels.

What file types does the platform support? +

The platform supports images, videos, documents, and emojis, allowing you to exchange files such as screenshots, document scans, and video reports.

How does technical support work? +

Once connected to the NovaTalks platform, you are assigned a personal technical specialist who will assist you throughout the process, answer your questions, and provide the information needed to utilize the platform to its full potential.

Is there a limit on the number of connected agents? +

Currently, there is no limit on the number of agents you can add to your customer support team. Register for your 7-day free trial and inform us of the number of agents you wish to connect.

NovaTalks Pricing

Free

$0

Free plan available.

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