Yuma AI

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Introduction: Yuma AI: Yuma Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue. Yuma is leveraging Generative AI to automate customer support. We help large Shopify businesses automating more than 40% of their support tickets.

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Product Information

Yuma AI Product Information

What is Yuma AI?

Yuma AI is a specialized customer support automation tool built for e-commerce, specifically Shopify. It integrates with helpdesks like Gorgias and Zendesk to draft perfect responses to common e-commerce queries (like 'Who is my order?') automatically, mimicking the brand's tone.

How to use Yuma AI?

Connect Yuma to your helpdesk and Shopify store.
Train the AI on your past tickets and policies.
Turn on 'Draft Mode' to review suggested replies.
Enable 'Auto-Pilot' for high-confidence answers to fully automate support.

Yuma AI's Core Features

"[\"Automated ticket response drafting\",\"Integration with Help Desk software\",\"Generative AI for customer support\",\"Autonomous actions and processes\"]"

Yuma AI Use Cases

#1 "[\"Automating 'Where is my order' WISMO tickets\",\"Handling returns and refund requests instantly\",\"Scaling support during Black Friday without hiring more staff\"]"