Free
$0Free plan available.
Brainfish is an AI-powered help center platform designed to instantly resolve customer inquiries. It uses ambient AI agents that learn on their own while still enabling human touch for moments that matter most. Brainfish reduces customer effort, optimizes customer experience, and reduces operational costs by automating knowledge creation, L1 and L2 support, and understanding user behavior.
Embed Brainfish into your website or product using a simple code snippet. The agent will begin learning and cataloging your product via computer vision, allowing both staff and customers to retrieve answers to any query based on the gathered information.
Brainfish is an AI self-service agent that provides in-product assistance to users both proactively and reactively throughout their journey. It is designed to outperform both resource-intensive in-house solutions and basic AI tools. The agent uses sophisticated intelligence to learn continuously from product interactions, allowing it to evolve alongside your product and better support your users.
An ambient AI agent is a system that perceives its environment, acts autonomously to meet goals, and improves its performance through machine learning or knowledge acquisition. Brainfish Ambient Agents are built to observe software and digital experiences, helping users navigate, discover, and complete complex tasks using computer vision, pattern recognition, and API connections.
Brainfish combines AI models and intelligent structures to create an autonomous agent. By using computer vision and pattern recognition to crawl your product's user experience (UX), the platform generates a dynamic, "living" product map. Brainfish agents then use this map to derive insights, create documentation, and provide recommendations to users.
For Brainfish, a session is defined as a user asking at least one question through an agent (in-product, web, or admin). A single session includes the initial question and any subsequent follow-up questions asked within the same thread.
Brainfish is SOC2 Type II and ISO27001:2022 certified. Our Ambient Agents utilize cookieless tracking to capture user behavior and actions. Before any snapshot or screen recording is taken, the AI automatically obfuscates input fields and potentially sensitive data.
Yes. Brainfish offers native integrations with support tools like Zendesk and supports connections to other systems via AI Actions through APIs (not available to Core users). AI Actions are designed for simple configuration, removing the need for complex, time-consuming workflow building.
Yes. Brainfish agents can pull from various knowledge sources, including websites, documentation, and third-party knowledge bases, by importing or syncing that data for use in AI-generated answers.
Yes. We offer significant discounts for startups, as we understand the challenges of building an initial customer experience and believe Brainfish is essential for all software products. Please email our team to apply.
Free plan available.
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