Free
$0Free plan available.
Macha AI is an AI-powered customer support chatbot designed for Shopify sites and Zendesk. It can answer queries about order tracking, policies (shipping, returns, etc.), and products. Macha AI aims to be the AI layer between customer queries and support teams, creating faster, better email replies with AI on Zendesk. It empowers support teams with an AI copilot for faster, more accurate support, saving up to 4 minutes per ticket. Macha AI integrates with knowledge bases, past tickets, and customer data to provide personalized and efficient support.
Macha AI integrates directly with Zendesk and Shopify. The system provides highlights for the desired response, which the AI then uses to generate a complete email. It learns your brand's persona and the agent's writing style to ensure consistency, while also supporting response generation in over 80 languages.
Macha AI primarily integrates with Zendesk and Shopify.
Macha AI manages inquiries regarding order tracking, shipping and return policies, product information, and post-purchase support.
Macha AI saves time for agents by automating responses, summarizing support tickets, suggesting macros and articles, and performing intent analysis.
Yes, Macha AI is GDPR compliant and maintains a Zero Data Retention Policy. It is also currently in the process of obtaining SOC 2 certification.
Free plan available.
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