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Introduction: Mava is an AI-driven customer support platform designed for community-focused businesses. It integrates with your community channels to provide a centralized shared inbox, performance tracking, and 24/7 automated AI responses for both private tickets and public Discord channels in over 100 languages.
Monthly Visitors: 27.4K

Mava Product Information

What is Mava?

Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages. It is the ultimate customer support platform for community-driven companies, allowing you to support, respond, track and optimize support from one place, wherever your users are.

How to use Mava?

Connect Mava to your community channels, such as Discord, Telegram, Slack, and web chat. Train the AI using your existing knowledge base, and Mava will begin automatically responding to support requests in public channels and private tickets. Use the shared inbox to manage and track all incoming support tickets.

Mava's Core Features

  • AI-powered support automation
  • Shared inbox for managing support requests
  • Integration with community channels (Discord, Telegram, Slack, Web Chat, Email)
  • Analytics and metrics tracking
  • Customizable web chat widget
  • Multi-lingual support

Mava Use Cases

#1 Automating responses to common questions in Discord and Telegram communities
#2 Managing support tickets from multiple channels in one centralized inbox
#3 Providing 24/7 customer support across multiple languages
#4 Improving customer satisfaction and conversion rates through real-time web chat support

FAQ from Mava

Is there a free trial available? +

Mava offers a free plan suitable for smaller communities, which supports up to 100 support requests per month. This plan allows you to test the platform; while certain advanced features are reserved for paid plans, you can preview most functionality within the free tier.

How many agents can I add? +

There is no limit to the number of users you can add on any plan. Pricing is based on your support request volume rather than the number of team members, allowing your entire team to access Mava at a flat rate. Additionally, AI capabilities are included in all plans at no extra cost.

Do you provide moderators or support agents? +

No, Mava is a software platform built to help your internal team optimize support operations. We do not provide direct outsourcing services, but we can connect you with trusted partners who specialize in outsourced support if needed.

Mava Pricing

Free

$0

Free plan available.

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