Tiledesk

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Introduction: Tiledesk: Tiledesk is a platform designed to automate workflows, operations, and customer service using AI agents across various channels. It combines free live chat with open-source chatbots to boost ROI and integrates with platforms like WhatsApp and Facebook Messenger to provide a unified inbox for all communications. Tiledesk enables businesses to build autonomous AI Agents to automate customer support and internal processes, enhancing engagement, efficiency, and driving growth without requiring code and with full scalability.

Tiledesk Product Information

What is Tiledesk?

Tiledesk is an open-source customer engagement platform that combines live chat with powerful AI automation. It allows businesses to build autonomous AI agents that can handle customer support and internal workflows across multiple channels, including WhatsApp, Facebook Messenger, and Telegram. Tiledesk features a visual 'no-code' design flow for creating chatbots, a unified inbox for managing conversations, and seamless integration with existing knowledge bases to train AI on your specific data. It's designed to boost efficiency and ROI by automating routine interactions.

How to use Tiledesk?

### How to Use Tiledesk
1. **Create an Project**: Sign up and set up your workspace.
2. **Build AI Agents**: Use the visual drag-and-drop builder to design conversation flows or connect a Knowledge Base.
3. **Integrate Channels**: Connect WhatsApp, Messenger, or your website widget to the platform.
4. **Deploy**: Publish your AI agent to start handling inquiries automatically.
5. **Monitor**: Use the unified inbox to track conversations and intervene with live agents when necessary.

Tiledesk Use Cases

#1 "### Top Use Cases\n- **Customer Support**: Automate responses to FAQs and troubleshoot issues 24/7.\n- **Lead Generation**: Qualify leads instantly through interactive chat flows on your website.\n- **Omnichannel Communication**: Manage messages from WhatsApp, Facebook, and web chat in one place.\n- **Internal Helpdesk**: Streamline employee support requests for IT or HR departments."

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