Unthread

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Introduction: Unthread helps companies scale customer support directly within Slack. It automatically tracks, tags, and prioritizes new conversations while using AI to suggest or generate responses. Functioning as a Slack-based inbox, Unthread converts support requests into prioritized tickets with clear assignments and SLA tracking, while also supporting shared email inboxes and live in-app chat.
Monthly Visitors: 19.5K

Unthread Product Information

What is Unthread?

Unthread helps companies scale customer support directly within Slack. It automatically tracks, tags, and prioritizes new conversations while using AI to suggest or generate responses. Functioning as a Slack-based inbox, Unthread converts support requests into prioritized tickets with clear assignments and SLA tracking, while also supporting shared email inboxes and live in-app chat.

How to use Unthread?

Unthread integrates with Slack to convert support requests into prioritized tickets. You can assign ownership, track assignments, and close tickets directly within Slack, while AI assists by suggesting responses and categorizing incoming feedback.

Unthread's Core Features

  • AI-Powered Support
  • Slack Channel Support
  • Shared Email Inbox
  • Live In-app Chat
  • Conversation Tracking
  • Dynamic Message Assignment
  • SLA and Response Analytics
  • Integrations & API Access

Unthread Use Cases

#1 Fintech: Increase transparency and reduce risk through instant communication in Slack.
#2 Infrastructure SaaS: Provide high-quality support for critical customer infrastructure.
#3 HR Tech: Manage urgent customer requests efficiently using Slack-based ticketing.
#4 Agencies: Build stronger client relationships by maintaining a direct line of communication.
#5 Open Source: Grow your community by managing support within a dedicated Slack workspace.
#6 Productivity Tools: Accelerate product feedback loops by establishing shared communication channels.

FAQ from Unthread

What is Unthread? +

Unthread is a Slack-based inbox that converts support requests into prioritized tickets, complete with assignment tracking and SLA management.

What integrations does Unthread support? +

Unthread integrates with Slack, email, and in-app chat, and provides API access for custom integrations.

What kind of analytics does Unthread provide? +

Unthread tracks key metrics including average response times, resolution times, SLA violations, and customer NPS.

What industries is Unthread best suited for? +

Unthread is designed for various industries, including Fintech, Infrastructure SaaS, HR Tech, Agencies, Open Source, and Productivity Tools.

Unthread Pricing

Free

$0

Free plan available.

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